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Contract conditions (general rental conditions)



VillasPlanet S.L., with fiscal address in C/ Mar i Estany , local A-B of Puerto de Alcudia, with CIF: B-572648448, registered in the Mercantile Registry  VOLUME: 2050 BOOK: 0 PAPER: 1 SHEET: PM-46696 REGISTRATION: 1 and with contact telephone number 971 54 54 11 and email: info@villasplanet.com.

In the name and on behalf of the PROPERTY in accordance with the authorization in force granted by the same.


The object of these Booking Conditions is to regulate the contractual relationship between the LANDLORD (owner) and the TENANT (user).

VillasPlanet S.L. is not a contractual party (neither as a lessor nor as a tenant) in the rental of the Property. VillasPlanet S.L. acts in the name and representation of the PROPERTY and the USER, in the renting for use of seasonal housing, subject to the Law 29/1994, of 24 November, of Urban Rentals, especially and expressly in Title I, article 3, point 2 or as Vacation Tourist Stay (ETV) subject to Decree 17/2006, of 17 February, which develops Law 2/2005, of 22 March, on the marketing of tourist stays in dwellings, for properties accredited for this purpose.

VillasPlanet S.L. en Registered and Authorized Marketer By The Tourism Agency of the Balearic Government of Holiday Homes accredited with the IQT quality strategy.
VTV (Holiday Home Tourism) accreditation number: EH/36 
ETV (Holiday Tourism Stays) creditation number: CE/12 


-      Have an active e-mail account.

-      Provide the entity VillasPlanet S.L., all personal data requested on the form, being the user solely responsible for the quality of data entered by him, and accepts the obligation to provide true, accurate and complete information about their identity and the reservation.


Previous important information:

 The agency VillasPlanet.com asks you to contact us one week before your arrival to communicate your flight/boat number and arrival time in order to arrange a meeting point and/or pick up the keys.

 Hours of service: Monday to Friday from 10:00h to 20:00h - Saturday from 10:00h to 14:00 h.


-       Time of entry to the Property: 15:00h-22:00h (Arrivals between 22h and 02.00h will have a supplement of 30 ?) For other schedules please consult.


-       Departure time from the property: 10:00h (For other times on request).


(+34) 971 54 54 11 or al  (+34) 606 651 031


To book you must go to the search form, and select the dates of entry and exit, as well as the place of vacation (optional).

On some dates, and for certain accommodations, there may be minimum nights of stay or days of compulsory entry and exit. The system will warn you in these cases and you will not be able to continue without adjusting your check-in and check-out dates.

To confirm your request, you must pay a deposit of 30% of the total amount of the rent. VillasPlanet S.L., offers users the possibility of making this advance payment in 2 ways

Bank Transfer: you have 2 working days (48 hours) to make the payment, putting as Concept the reference number of the property  Ex: (R-0000)  and the dates of reservation Ex.(from 01/01/12 to 15/01/12), and send us the receipt of the payment by e-mail info@villasplanet.com or by fax (+34) 971 54 77 19. Once the receipt of the amount of the advance has been confirmed, you will receive a confirmation temporal of the reservation of the rental.

Credit card (virtual POS): For your peace of mind, the operation is carried out through a bank payment gateway, so your reservation will be confirmed instantly and your credit card will be charged for the amount of the rental confirmation payment. Once the form is completed, click on send to complete the process. You will receive via e-mail a confirmation of the rental reservation.

Once received and credited 30% of the total of your reservation, VillasPlanet S.L., will immediately send the confirmation of temporary reservation to the TENANT by e-mail or fax.

The remaining 70% of the total amount of the rent, must be paid by the TENANT, by bank transfer, before 21 days from the date of entry to the property. To make another form of payment, previous consultation.

If the remaining amount of the rent (70%) is not paid within 21 days before the entry of the property, the reservation will be automatically cancelled and you will be obliged to pay the outstanding amount

Once we have received 100% of the rental amount and accredited by VillasPlanet S.L., we will send a confirmation of definitive reservation.

Important: In case the reservation is made with less than 21 days of  the date of entry to the property, the total amount of the rent must be paid.

VillasPlanet S.L. reserves the right to cancel your request before issuing the temporary confirmation and/or in the case of not receiving the payment of the advance or proof of it within the period indicated in this same section, in this case any amount already paid will be returned to you immediately.



If the TENANT wishes to cancel or change the dates of the reservation he must request it in writing to VillasPlanet S.L. at e-mail info@villasplanet.com or by fax (+34) 971 54 77 19. <25% of the rent in case of cancellation up to 60 days before arrival <75% of the rent in case of cancellation up to 30 days before arrival

  • 90% of the rent in case of cancellation within 21 days prior to arrival
  • 90% in case of no show.

    In the case of change of dates, it must be requested at least 60 days before the date of entry and with the subsequent acceptance of VillasPlanet S.L.



    In the delivery of keys, the amount of 300 euros>/strong> must be paid in cash as a deposit and guarantee the return of the property and its belongings in the same state in which they were delivered, except for the deterioration derived from the rational use of them.



    Before handing over the keys the TENANT shall:

    Definitive Reserve
    ) and settle, if applicable, any outstanding amounts.

    3.    The total number of persons allowed in each house is stipulated in the detailed description of the property, and in no case may the maximum capacity allowed be exceeded. The violation of this rule, leads to the automatic cancellation of the reservation. 5.    The lessor reserves the right to inspect weekly the state of the property and its furniture, the lessee being responsible for its state, the lessor being able to cancel the present contract in case of damage or alterations that affect them

    6.    The description specifies whether the owner of the dwelling accepts pets or not. The violation of this rule, before or during the rent, leads to the automatic cancellation of the contract.



    1.    The referred housing is delivered in perfect state of use, conservation, in perfect conditions of habitability and in normal operation of its facilities and services. The TENANT must use the rented property with the diligence of a good parent and at the end of the lease must vacate it, returning it in perfect condition found. The maintenance of the house is in charge of the TENANT during their stay (except for houses that include cleaning in the price). At the end of the stay, the property must be left in the same levels of cleanliness and order in which it was found, otherwise an extra cleaning service may be required to be charged to the deposit.

    2.    The TENANT undertakes not to give up in whole or in part and not to sublet the holiday home. Nor make any other use of the property other than strictly for seasonal housing. In the event that the tenant fails to comply with this condition, the landlord(s) may terminate the contract.

    3.    The TENANT is obliged to treat the property with the utmost care and consideration, as a good parent, and will be responsible for any damage caused by him and/or any of his companions and/or guests, during their stay, in which case they will be refunded from the deposit.

    4.    The landlord may not carry out in the dwelling any activities that are annoying, unhealthy, harmful, dangerous, illegal or contrary to the Community Statutes. Nor may it store inflammable, explosive or corrosive materials in the dwelling and/or carry out commercial or industrial activities in the same, as well as the execution of others of any type. The violation of any of the conditions described above, leads to the automatic cancellation of the contract without refund of any amount (rent and / or deposit).



    -       The TENANT undertakes to keep the accommodation clean, tidy and in the state it was delivered. The TENANT also undertakes to follow the instructions for use and maintenance given by the property, to respect the regulations on rubbish collection, to use a reasonable amount of water, electricity, diesel oil, etc.

    -       In case the HIRER requests an extra cleaning service, he/she must inform VillasPlanet S.L. in advance and assume the cost of it. (It is recommended to communicate this during the reservation process). -       Before the departure, the additional costs not contained in the rent (only in case they exist), must be paid to the OWNER/LANDLORD of the contracted property or in its defect to VillasPlanet S.L. Only will be included in the total price what is detailed in the web description.

    -       Possible complaints regarding the conditions of the property must be communicated immediately to VillasPlanet S.L. and/or the LANDLORD of the property, within a maximum period of 3 days and before the departure of the property.



    -       The TENANT is obliged to deliver the property and its accessories in a reasonable state of cleanliness and without garbage or waste inside. If this is not the case, and the deposit is charged, VillasPlanet S.L. will charge for the cleaning service according to the cost of the same.




    Prices are in Euros and generally include the corresponding taxes, except for those properties that expressly indicate taxes not included.

    The legal terms on Legal Notice, Confidentiality, Copyright, Use of the Website, Restrictions on Use,  Limitation of Liability and Civil Responsibility are expressly indicated in the following link:

    http://www.villasplanet.com/terminos_condiciones.php?lang=es, being applicable only in those cases where it is required.

    Book with confidence and guarantees in Villas Planet


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    Own cookies:
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    According to the provisions of article 22.2 of Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce (LSSI-CE), VILLAS PLANET SL informs of the cookies used on our website:

    Google Analytics: Stores cookies to compile statistics on traffic and volume of visits to this website. By using this website you are consenting to the processing of information about you by Google. Therefore, the exercise of any right in this regard must be done by communicating directly with Google. Google Analytics cookies are stored on servers located in the United States and undertakes not to share them with third parties, except in cases where it is necessary for the operation of the system or when the law requires it. According to Google, it does not save your IP address. Google Inc. is a company attached to "Privacy Shiels" (privacy shield) that guarantees that all data transferred will be treated with a level of protection in accordance with European regulations. You can check detailed information in this regard through the following link: https://support.google.com/analytics/answer/6004245 . If you wish, you can use the Google Analytics Browser Disabling Supplement through which instructions the analytical cookies of this service can be rejected in all browsers. You can find more information about it at the following link: https://tools.google.com/dlpage/gaoptout

    Likewise, VILLAS PLANET SL informs the user that it has the possibility of configuring its browser so that it is informed of the reception of cookies, being able, if it so wishes, to prevent them from being installed on its hard disk.
    Below we provide you with the links of various browsers, through which you can make this configuration:

    Firefox from here: http://support.mozilla.org/es/kb/habilitar-y-deshabilitar-cookies-que-los-sitios-we
    Chrome from here: http://support.google.com/chrome/bin/answer.py?hl=en&answer=95647
    Explorer from here: http://windows.microsoft.com/es-es/internet-explorer/delete-manage-cookies#ie=ie-10
    Safari from here: https://support.apple.com/kb/ph17191?locale=en_US
    Operate from here: https://help.opera .com/en/latest/web-preferences/#cookies


    In accordance with the provisions of current regulations on Personal Data Protection (RGPD) and the Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce (LSSI-CE), VILLAS PLANET SL informs users that it has proceeded to
    Create a profile on the Social Networks Facebook, Twitter, Instagram, Pinterest, Linkedin, with
    the main purpose of advertising your products and services.

    CIF: B57264848
    info @ villasplanet .com
    WEB DOMAIN: https://www.villasplanet.com/es
    The user has a profile on the same Social Network and has decided to join the page created by
    VILLAS PLANET SL, showing as & iacute; interest in the information that is published on the Network. By joining
    our page, you provide us with your consent to the processing of personal data published in your profile.

    The user can access at all times the privacy policies of the Social Network itself, as & iacute;
    how to configure your profile to guarantee your privacy.

    VILLAS PLANET SL has access to and processes that users public information, especially its contact name. These data are only used within the Social Network itself. They are not built into any file.

    In relation to the rights of access, rectification, limitation of processing, deletion, portability and opposition to the processing of your data, which you have and which may be
    exercised before VILLAS PLANET SL, in accordance with the GDPR, must take into account the following

    Access: Vendr & aacute; defined by the functionality of the Social Network and the ability to access the information of user profiles.
    Rectification: Only you can do it; to be satisfied in relation to that information that is under the control of VILLAS PLANET SL, for example, to eliminate comments published on the page itself.
    Normally, this right should & aacute; exercise it before the Social Network.
    Cancellation and / or Opposition: As in the previous case, it can only be done; Satisfy in relation to that information that is under the control of VILLAS PLANET SL, for example, cease to be attached to the profile.

    VILLAS PLANET SL perform & aacute; the following actions: Access to public profile information.
    Publication in the user profile of all the information already published in the page of
    Send personal and individual messages through the Social Network channels. Updates
    of the status of the page to be published in the users profile.

    The user can always control his connections, eliminate the contents that cease to interest him
    and restrict with whom he shares his connections, for that he must & aacute; Access your privacy settings.
    The user, once joined to the VILLAS PLANET SL page, may & Post in the last comments, links, images or photographs or any other type of multimedia content supported by the Social Network. The user, in all cases, must be the owner thereof,
    enjoy copyright and intellectual property rights or have the consent of the affected third parties. Any publication on the page is expressly prohibited, be it texts, graphics, photographs, videos, etc., etc. that attempt or are likely to violate morals,
    & eacute; tica, good taste or decorum, and / or that infringe, violate or violate the rights of intellectual or industrial property, the right to the image or the Law. In these cases, VILLAS PLANET SL reserves the right to immediately remove the content, and may request permanent blocking of the user.

    VILLAS PLANET SL will not be done responsible for the contents that a user has freely published.

    The user must keep in mind that his publications will be known by the other users, so he / she is the main person responsible for their privacy.

    The images that can be published on the page will not be stored in any file by
    VILLAS PLANET SL, but still; that will remain on the Social Network.

    Contests and promotions

    VILLAS PLANET SL reserves the right to hold contests and promotions, in which it may & aacute;
    Participate the user attached to your page. The bases of each one of them, when the Social Network platform is used for it, will be published in it. Always complying with the
    LSSI-CE and any other standard that applies to it.

    The Social Network does not sponsor, endorse or administer, in any way, any of our promotions,
    or est & aacute; associated with none of them.
    > Advertising
    VILLAS PLANET SL use & aacute; The Social Network to advertise your products and services, in any case,
    decides to process your contact information to carry out direct commercial prospecting actions, it will be aacute;
    always, complying with the legal requirements of the GDPR and the LSSI-CE.

    It will not be considered & aacute; Advertise the fact to recommend to other users the page of VILLAS PLANET SL
    so that they can also enjoy the promotions or be informed of their activity.
    Below we detail the link to The Social Networks privacy policy:

    Facebook: https://www.facebook.com/help/323540651073243/

    Twitter: https://twitter.com/privacy
    Instagram: http://instagram.com/about/legal/privacy/

    Pinterest: http://es.about.pinterest.com/terms/
    Linkedin: http://www.linkedin.com/legal/privacy-policy?trk=hb_ft_priv

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